Local Delivery Specialist

Job Summary

Entity: People, Culture & Communications

Job Family Group: HR Group

Job Description:

As all roles in our global locations require professional-level English, we kindly ask that you submit your resume in English.

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

The Local Delivery Specialist is responsible for processing data changes through different parts of the employee lifecycle using Workday and Salesforce. The role involves providing information and guidance to bp employees and PC&C on employee processes and data changes across the breadth of the Workday solution. The role requires strong customer service skills, digital fluency, and the ability to navigate a tiered support model. The purpose of this role is to ensure legal, fiscal, and regulatory requirements are met while contributing to continuous improvement activities.

Key Accountabilities:

• Have an advanced understanding of internal processes including line of business specific processes & procedures.
• Perform transactions and handle associated tasks for employee personal and job-related data service requests including HR for HR requests.
• Ensure that employee and organization data integrity is maintained in Workday when performing high impact transactions following processes & procedures.
• Develop and implement plans for seamless execution of larger scale ad hoc projects (10-20) that require Operations and Advisory processes to be carried out in mass.
• Be solution focused and work closely with other Operations teams to contribute to client and enhance relationships.
• Be an ambassador for change encouraging agile ways of working & improvements to day to day activities.
• Deliver record document image management services according to agreed performance targets and statutory legal obligations.
• Ensure adherence to process maps and standard data input forms.
• Assist in coordination of acceptance testing for O&A technology changes.
• Undertake other work in support of service area O&A as required.

Education Requirements:

• Bachelor’s Degree.

Skills:

• Strong customer service skills
• Digital fluency – strong systems computer skills experience across full spectrum of Office programmes analytical support tools
• Proven ability to skillfully navigate tiered support model
• Knows when to seek support from other subject matter experts
• Numeracy & analytical thinking – able to generate quickly and effectively analyze data to provide accurate timely information to inform business decisions.
• Excellent personal organizational skills – good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on time.
• Continuous learning
• Legal and regulatory environment and compliance
• Organizational knowledge
• Analytical thinking
• Resilience
• Teamwork
• Customer centric thinking.

Experience and Job Requirements:

• 1 to 3 years of relevant experience.
• Must be proficient in English and Portuguese.
• Proficient in Spanish is desirable.

Technical:

• Advanced knowledge of CRM systems
• Advanced knowledge of Reporting & Analytics
• Advanced knowledge of HR Systems such as Workday
• Demonstrated ability to administer HR systems processes efficiently and effectively
• Able to provide level of support to employees who have restricted access to service channels due to technology or language limitations.

Behavioral:

• Solutions focus – seeks to identify solutions that make improvements to processes which will add value to business enhance ways of working.
• Relationship management – Ability to build and maintain relationships with customers.
• Business insight & customer focus – keeps up to date with internal external context seeks to understand relationship between their activity and local business drivers.
• Works well independently as a member of a team proactively providing support to colleagues.

Why join us

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.