Local Delivery Lead - T&A

• Travel required: Up to 10% travel should be expected with this role.
• Job category: HR Group.
• Relocation available: This role is not eligible for relocation.

People, Culture & Communications (PC&C):

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive.

Role Synopsis:

Operations & Advisory (O&A) is an internal global shared services organization, responsible for delivering centralized and standardized people services for bp from a number of geographical delivery centers. O&A are the first point of contact for people-related matters; the team are policy and process experts, dedicated to delivering the best employee experience.

Role Purpose:

The purpose of this role is to manage a team of specialists within PC&C Operations who deliver in-country offer and onboarding, reporting, and time-sensitive people and organization data processes, ensuring sufficient staffing and a balanced workload.

Role Accountabilities:

• Team lead responsibilities of managing a shared service delivery team.
• Represent the Regional Delivery center to internal partners in PC&C and Local Country teams.
• Manage on-the-ground delivery and conduct quality assurance activities.
• Manage team performance to ensure service is delivered as per performance targets.
• Coach team members to address process gaps and help to embed a continuous improvement culture.
• Ensure compliance with policies and procedures, raising risks/issues as needed.
• Manage issues in a timely manner and provide Root Cause Analysis (RCA).
• Support individual projects that impact assigned area within the Regional Delivery center.
• Build and maintain strong working relationships within Services and Solutions and broader PC&C community.
• Support the PC&C Services Leadership Team with annual planning.

Required Qualifications:

• Bachelor’s degree or equivalent experience required.
• 3+ years of coaching and/or leading others and relevant shared service experience required.

Skills:

• Psychological safety
• Legal and regulatory environment and compliance
• Stakeholder management
• Continuous improvement
• Performance and planning
• Commercial competence
• Agile core principles
• Creativity and innovation
• Budget management
• Customer service delivery excellence
• Workforce Planning
• Resilience
• Teamwork
• Leadership
• Customer centric thinking
• Knowledge sharing

Technical:

• Prior experience of leading a team in a shared services environment in a multi-national organization.
• Customer Service Delivery experience across multiple countries and time zones.
• Ability to summarize and present changes to a non-P&C professional.
• Numeracy & analytical thinking.
• Proficiency in using MS Office/Office365 applications.
• Advanced capability in effective listening and communication.
• Strong knowledge of bp’s global and local policies and systems.

Business Capability:

• Solution focus.
• Stakeholder management.
• Business intellect & customer focus.

Behavioral:

• Actively working to develop capability in line with the PC&C Capability Framework.
• Leadership & EQ Capability.
• Group mindset.
• Is self-aware and actively seeks input from others.
• Acts with integrity.
• Cultural fluency.

Desirable Experience:

• US compliance experience.
• Proficient in using CRM systems.
• Enhanced knowledge of Workday and TAS.
• Foundational knowledge of Payroll.

Why Join Us:

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity.

We recognize that there are many aspects of our employees’ lives, so we offer benefits to enable your work to fit with your life.

BEWARE – RECRUITMENT FRAUD:

It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.