Local Account Management (Key Account)

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

1. Understand global customers' profile, needs and expectations.
2. Retain existing business and continuous pursuit of global business development.
3. Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.

REPORTING STRUCTURE

Customer Retention and Development Manager

Qualifications

1. University or equivalent business qualifications.
2. Minimum 3 years Expeditors or industry experience (freight forwarding).
3. Knowledge of Expeditors products and services.
4. Proficient in MS Office and CRM software.
5. Strong analytical skills.
6. Ability to perform and meet KPI requirements.
7. Proven problem solving and interpersonal skills.
8. Charismatic with an ability to connect.
9. Proficient in Portuguese and English language.
10. Knowledge in Microsoft Power BI is desirable.

Additional Information

Expeditors offers excellent benefits:

1. Paid Vacation, Holiday, Sick Time.
2. Health Plan: Medical.
3. Life Insurance.
4. Employee Stock Purchase Plan.
5. Training and Personnel Development Program.