Local Account Management

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

Scope of position:

To create a unique Expeditors customer experience through total ownership of an accountability to:

• Understand global customer´s profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.

Reporting Structure

Customer Retention and Development Manager

Job Expectations and Key Responsibilities

1. Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations.
2. Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.
3. Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.
4. Promote Expeditors marketing activities and customer events.
5. Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and negative trends.
6. Establish proper customer business mapping to ensure complete understanding of customer´s global business, stakeholders, spending, strategy, goals, etc.
7. Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
8. Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPIs, service deliverables, initiatives, etc.)
9. Penetrate customers organization structure at all levels, developing relationships beyond the main point of contact at all locations.
10. Initiate value added solutions based on Expeditors service offerings and technology.
11. Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.

Qualifications

Qualifications

• University or equivalent business qualifications;
• Proven work experience in Account Management (min 3 years mandatory);
• Own car, it will be necessary to make visits to customers;
• Knowledge of international logistics products and services;
• Proficient in MS Office and CRM software;
• Charismatic with an ability to connect;
• Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times;