Load Coverage Specialist (Afterhours)

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are seeking a dedicated and detail-oriented Load Coverage Specialist to join our Afterhours Account Executive team and support our brokerage company in delivering outstanding customer service. This role is essential in ensuring that the needs of our Carriers and Clients are met efficiently within a call center environment. Building valuable partnerships through proactive and effective communication is key to success in this position.

Key Responsibilities:

1. Answer 60-80+ inbound calls daily from Carriers and Customers with a positive, can-do attitude.
2. Handle the scheduling of loads with shippers and receivers.
3. Accurately update and document shipment statuses in the company’s internal system and escalate issues appropriately.
4. Contact Carriers to obtain time-sensitive information and update the internal systems promptly.
5. Monitor the team email queue and fulfill requests in a timely manner, using strong professional communication skills.
6. Proactively communicate issues to relevant parties for quick and effective resolution.
7. Show eagerness to learn and expand knowledge of the company and the transportation industry, while being open to new ideas and approaches.
8. Contribute positively to the team with a strong work ethic and a positive attitude.
9. Adhere to general and account-specific Standard Operating Procedures (SOPs) to meet client needs.
10. Support EchoDrive, including load booking and fraud prevention activities.
11. Assist with posting loads and managing load recoveries outside regular business hours.
12. Provide support for after-hours Carrier Compliance tasks.

Minimum Requirements:

1. Proven experience in logistics, particularly in load coverage, account support, and sales support.
2. Proficiency in building loads and scheduling with shippers and receivers.
3. Adept at using logistics software and systems for load management and scheduling. Knowledgeable with CRM Systems.
4. Experience in updating carrier statuses and escalating any schedule exceptions promptly.
5. Strong detail orientation and the ability to multitask effectively.
6. Demonstrated ability to work effectively within a team.
7. Fluent in English with strong attention to detail.

Working Conditions:

1. 5 days working schedule from Thu to Mon: Afterhours - 10:00 pm - 07:00 am CST
2. A supportive team
3. Competitive Salary in USD
4. Remote or office mode of work
5. 10+ business days of paid time off
6. English courses
7. Equipment provided

We are eager to fill this position; if you are detail-oriented and thrive in a team setting, we encourage you to apply and become a part of our dynamic logistics team.