Junior Operations

Job Summary

We are looking for a dedicated Junior Operations Specialist to join our team. This role is crucial in supporting the day-to-day operations across multiple departments, including data entry, BPO data management, and internal team coordination. The ideal candidate will possess strong organizational skills, attention to detail, and a willingness to learn and grow within a dynamic fintech environment.

Responsibilities

• Data Entry: Accurately enter and manage data across various platforms; ensure data integrity and timely updates to all relevant systems.
• BPO Data Management: Oversee and manage outsourced data processes; collaborate with BPO partners to maintain quality and efficiency.
• Confluence Maintenance: Maintain and update Confluence pages with relevant operational information; assist in organizing and managing the documentation within Confluence.
• Trading Assistance: Provide support to the trading desk with necessary operational tasks; assist in the preparation and execution of trading operations.
• Internal Team POC (Point of Contact): Act as the main point of contact for internal teams for operational queries; facilitate communication and coordination among various departments.
• Design Support: Assist in the creation and management of operational design materials; coordinate with the design team to ensure consistency across materials.
• Onboarding: Support the onboarding process for new clients and employees; ensure all necessary documentation and training materials are provided.
• Translation: Provide translation support for internal and external communications, as required.
• Customer Support (CS): Assist the customer support team with resolving operational issues; ensure a high level of customer satisfaction through efficient support.
• P2P (Peer-to-Peer) Operations: Support the operations related to P2P transactions; ensure the smooth processing of P2P activities within the platform.