IT Support Associate II - Night Shift, Operations Technology Solutions (OTS)

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. This is an onsite role and requires 100% office attendance.

What Do We Offer?

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and a lot of trainings. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at this link.

Our inclusive culture empowers Amazonians to deliver the best results for our clients. We don't just celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request accommodation for the interview or onboarding process, let your recruiter know and they will connect you with our accommodation team.

Key Job Responsibilities

1. Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
2. Handling support requests and procedures across the network.
3. Assisting in training new hires.
4. Continuous learning of new technologies.
5. Supporting customers from multiple buildings in the area, as well as remote customers.

Minimum Requirements

1. High school or equivalent diploma.
2. Experience supporting Windows, Mac or Linux machines.
3. Experience operating systems support.
4. Experience troubleshooting integrated and interdependent computer systems.
5. Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
6. Availability to go work at our Cabo de Santo Agostinho - PE - Fulfillment Center, in a 3x2 shift (12 hours). Occasionally, the shift may change.
7. Fluent in Portuguese and able to read in English.
8. CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Hardware (installation), AWS, or other industry relevant certifications.
9. Experience in a dynamic environment with a high degree of customer service.
10. Advanced English.

About the Team

OpsTech Solutions (OTS) provides IT support and technology deployment for Amazon’s Operations Technology Infrastructure, so that Amazon can fulfill its commitment to customers around the world. We ensure network and client devices function for WW Operations, including fulfillment centers, Amazon Fresh, Prime Now, Lockers, Pantry, and Amazon Campus.