Due to our continued growth, we are in need of qualified and focused individuals for a vital role in our IT Support department. Our IT Support team provides both remote and onsite support to our global organization.
Responsibilities
User account administration for network, e-mail, and other applications
Provide support to global end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications
Research and resolve technical problems of equipment and software applications
Respond to tickets, telephone calls, e-mails, and requests for technical support
Document, track, and monitor problems to ensure timely resolutions
Work with testing new technology and applications
Qualifications
Associate degree in Information Systems, Information Technology or something closely related
1 year of experience in a Help Desk or IT Support type role
Experience with PC Equipment, Office 365, Adobe, and other cloud-based applications a plus
Fluency in spoken and written English
We kindly ask to submit applications in English.
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