IT Support

Job Summary

Due to our continued growth, we are in need of qualified and focused individuals for a vital role in our IT Support department. Our IT Support team provides both remote and onsite support to our global organization.

Responsibilities

• User account administration for network, e-mail, and other applications
• Provide support to global end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications
• Research and resolve technical problems of equipment and software applications
• Respond to tickets, telephone calls, e-mails, and requests for technical support
• Document, track, and monitor problems to ensure timely resolutions
• Work with testing new technology and applications

Qualifications

• Associate degree in Information Systems, Information Technology or something closely related
• 1 year of experience in a Help Desk or IT Support type role
• Experience with PC Equipment, Office 365, Adobe, and other cloud-based applications a plus
• Fluency in spoken and written English

We kindly ask to submit applications in English.