IT Product / Portfolio Manager

Job Description:

As a member of the Global Business Delivery Team (BDS), the IT Product Manager is responsible for overseeing the lifecycle management of global "Lead To Order" applications. The role plays a critical role in driving innovation, operational excellence, and continuous improvement, by leveraging deep technical expertise, business insight, and strong leadership, and ensuring seamless collaboration across internal teams, business stakeholders, and external vendors to deliver high-quality digital solutions. As a people leader, the role fosters a high-performance environment to develop talent at Mars.

What are we looking for?

• IT Background with experience in product and service management
• Strong Functional & technical knowledge in "Lead To Order" solutions. Experience in business functions is a plus.
• Proven line management experience in a remote & global environment, fostering talent development and high-performance teams.
• Ability to navigate complex, fast-changing environments, managing multiple priorities effectively.
• Financial and Budget management experience, ensuring cost-effective and value-driven solutions.
• Good stakeholder management & communications skills
• Experience in external vendor management
• ITIL, PMI, Agile, DevOps, Scrum certifications will be a plus

What will be your key responsibilities?

• IT Product Management: overall accountability, including lifecycle management for services and products, with a focus on "Lead to Order" functional area. Support and contribute to the definition of IT solutions strategy, ensuring alignment with operational excellence, transformational programs, and business capability strategies. Stay ahead of industry trends to identify and implement cost-effective, innovative solutions for products and services in scope.
• Service management with 3rd Party vendors: oversee vendor performance and ensure service excellence through accountability on key metrics such as SLAs, availability, and performance. Maintain high levels of customer satisfaction, driving continuous improvement initiatives.
• Development management with 3rd Party vendors: ensure high-quality development processes, maintaining accountability for efficiency and performance metrics.
• Escalation & Demand Management: Serve as the primary escalation point for business demands, coordinating across teams and resources to resolve issues effectively.
• Stakeholder management: Provide regular status updates to key business stakeholders on demand progress and strategic initiatives. Sustain and develop a network of key users, functional experts, and product owners to enhance product adoption and efficiency. Work closely with teams across Platform, Database, Security, Processing, Deployment, and Development to address business needs.
• Project & Program Collaboration: Align with Mars Digital Technologies (DT) signature processes, supporting Product BDS Co-Pilots in projects and programs.
• Budget & Financial management: Oversee and manage the budget for all product areas and functions, ensuring cost-effectiveness and alignment with strategic priorities.
• Team Leadership & Talent Development: Provide coaching and development to the global team, ensuring associates build strong expertise in Mars business processes, project methodologies, and IT development techniques. Contribute to the Talent Pipeline strategy and ensure succession planning within the team.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.