HR Digital Services Specialist | São Paulo

Role Overview: The HR Digital Services Specialist is responsible for analyzing, configuring, and testing system enhancements and updates to support HR technology.

• Liaison Functions: Acts as a liaison between HRIS, Global Teams, and Regional Teams to facilitate issue resolution, system modifications, and user interface enhancements.
• Mentorship: May mentor junior HRIS team members.
• Collaboration: Works with system users and stakeholders to evaluate functional requirements and recommend solutions to automate and enhance business processes.
• Testing and Troubleshooting: Plans, creates, and executes test scenarios, troubleshooting issues that arise from system changes.
• Technical Requirements: Develops written technical requirements for new systems, enhancements, reporting, and production issues.
• Change Request Process: Initiates and drives the systems change request process in collaboration with vendors.
• Communication: Communicates testing results and determines if further programming is necessary.
• Task Management: Prioritizes tasks and manages assignments for system implementation, enhancements, and production fixes.
• Data Integrity: Develops and documents audit and quality control processes to maintain data integrity and security.
• Project Management: Plans and manages multiple HR-related projects, including system upgrades and software acquisitions.
• Post-Implementation Support: Provides support for software upgrades and maintenance updates.
• SOP Maintenance: Creates and maintains departmental Standard Operating Procedures (SOPs) and assists in prioritizing enhancements and fixes.
• Reporting: Develops and prepares reports related to various HR functions using HRIS systems.

What skills and capabilities will make you successful?

• Analytical Thinking.
• Communication.
• Continuous Learning.
• Continuous Improvement.
• Customer Centricity.
• Interpersonal Skills.
• Problem-Solving.
• Project Management.

What qualifications will make you successful for this role?

• Bachelor's Degree in Business or other related field, or equivalent work experience.
• Fluency in English, Spanish, and Portuguese (both written and spoken) is required.
• Minimum 3 years' experience with HRIS Systems.
• Strong technical and working knowledge of HRIS systems, applications, theory, and practice.
• Working knowledge of key HR functions (Employment, Benefits, Compensation, Relations, Payroll, Training and Development).
• Excellent project management skills and working knowledge of system development methodology and data governance principles.
• Knowledge of relational database management, reporting, and general office applications.
• Knowledge of business process design/redesign practices.
• Ability to collaborate and gather requirements from end users.