Home Care Coordinator

At Alivio Care, we strive to change lives by providing our clients with the highest quality of in-home care. We focus on compassionate and client-centered services designed to enhance their quality of life. We help our clients achieve optimal health and well-being by promoting independence and assisting clients in integrating into the community with integrity and respect. We are currently seeking a Home Care Coordinator to manage Alivio Care's client needs.

Job Summary

The Home Care Coordinator is responsible for identifying new growth opportunities, developing relationships with healthcare providers, hospitals, and community organizations, and driving revenue for the homecare business. The role involves strategic planning, networking, and partnership-building to expand the client base and foster strong referral sources for in-home healthcare services.

Responsibilities

1. Serves as the point of contact for clients, caregivers, and case managers.
2. Matches appropriate caregivers to clients based on personality, availability, and skill set.
3. Ensures all required forms and processes in the home are being followed.
4. Handles and resolves caregiver issues.
5. Works closely with the accounting department to ensure that hours and pay rates are correct for payroll and that billing rates are appropriate for invoicing.
6. Recruits, trains, supervises, and evaluates home care staff, including caregivers and nurses, ensuring that they meet performance standards and follow best practices.
7. Ensures the home care program complies with all relevant state and federal regulations, including licensing requirements and health and safety standards.
8. Manages budgets and resources to ensure cost-effective care delivery, including tracking expenses and managing service costs.
9. Develops and implements strategies to attract new clients and expand the company's customer base.
10. Builds and maintains strong relationships with existing clients to ensure customer satisfaction and retention.
11. Raises awareness about the company’s homecare services and generates leads.
12. Works closely to meet or exceed sales targets by securing new business and expanding existing accounts.

Experience

1. Should have an HCA Certificate.
2. Proven work experience in homecare, business development, sales, or a related field.
3. Strong understanding of market dynamics and requirements.
4. Excellent communication and negotiation skills.
5. Ability to prioritize tasks and manage time efficiently.
6. Previous homecare managing experience is an asset.

Job Type: Full-time

Education: Bachelor's Degree (preferred)

Experience: Business development: 1 year (preferred)

Willingness to travel: 25% (preferred)

Work Location: In person