Help Desk Technician, Level 2

Benefits: Medical Insurance, Dental Insurance, Vision Insurance

APPLY NOW Refer a Friend Back to Search LaSalle Network is seeking an experienced Help Desk Technician Level 2 to join our client’s team in Chicago, IL. This role will be responsible for providing technical support and maintaining the desktop infrastructure for the organization.

The ideal candidate should have a strong background in Active Directory, Windows operating systems, Office 365 and Mobile Device Management. You will work closely with the IT team and end-users to ensure the smooth operation of desktop systems and related technologies.

• Provide Level 2 technical support to end-users, troubleshooting and resolving desktop-related issues in a timely and efficient manner
• Manage and maintain the Active Directory environment, including user and group management, group policy administration and system security
• Perform desktop deployments, including operating system installations, software installations and configurations
• Collaborate with the IT team to develop and implement desktop imaging and deployment strategies
• Support and administer Office 365 applications, including Exchange Online, SharePoint and OneDrive
• Configure and manage Mobile Device Management (MDM) solutions to ensure secure mobile device usage and compliance with organizational policies
• Monitor and maintain desktop performance, identify areas for improvement and implement necessary optimizations
• Collaborate with vendors and third-party providers to resolve hardware and software issues and coordinate warranty repairs or replacements
• Create and maintain technical documentation, including user guides, knowledge base articles and standard operating procedures
• Stay up to date with industry trends and advancements in desktop technologies, proactively identifying opportunities to enhance the organization's desktop environment

• Bachelor’s degree in computer science, information technology or a related field (or equivalent work experience)
• 3+ years of experience as a Desktop Engineer or in a similar role, providing Level 2 technical support
• Strong knowledge and experience in managing Active Directory, including user and group management, group policy administration and security
• Proficiency in Windows operating systems (Windows 10/11) and troubleshooting desktop-related issues
• Experience supporting and administering Office 365 applications, such as Exchange Online, SharePoint and OneDrive
• Familiarity with Mobile Device Management (MDM) solutions, preferably with experience in implementing and managing MDM platforms
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues independently
• Strong customer service orientation with excellent communication and interpersonal skills
• Ability to work effectively in a team-oriented, collaborative environment
• Detail-oriented with a focus on documentation and maintaining accurate records
• Relevant certifications, such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Certified: Modern Desktop Administrator Associate, or similar, are a plus

This company offers competitive compensation packages and opportunities for professional growth. If you meet the requirements and are passionate about providing excellent desktop support services, apply today!