Help Desk Analyst

In this role you will:

1. Attend all incidents reported by users through the helpline or incident logging platform.
2. Record all calls from the helpline and register the incident in the ticket registration platform.
3. Attend on the spot the incidence of the user reporting problems with the Workstation computer equipment.
4. Direct each incident (ticket) to the corresponding resolution group for prompt attention.
5. Advise users seeking support in processes not related to workstation problems.
6. Receive and document service failures reported by users regarding the attention of the different troubleshooting group.

Minimum Requirement: Advanced Spanish.