Grupo QuintoAndar | Infrastructure Analyst - Affirmative for PWD

About QuintoAndar:

QuintoAndar was born to do something very rewarding: open doors. We opened doors for technology to be part of living. And, through it, we simplify and reduce the bureaucracy of the experience of those looking for a new home. Thus, we became the most valuable proptech in Latin America, leading the real estate market in around six countries and more than 75 cities around the globe.

We offer an end-to-end ecosystem to make life easier for those looking to rent or buy a home, sell a property and unlock a transaction. Think of zero paper or bureaucracy: everything happens on a single platform, with transparency and speed alongside incredible human support.

About working at QuintoAndar:

• Possibility of learning;
• Opportunity to work in a team that seeks to use the best practices and tools in the market;
• Work in an informal environment with a horizontal structure;
• Being part of a team working on a high-impact project that affects the lives of thousands of people.

Stages of the Selection Process

Our selection process currently lasts an average of 30-40 days, from application to completion of the assessment. Going through:

• Application
• Interview with Recruiters
• Tech Screening
• Technical Interviews with Infra Team
• Offer

About the Area:

The ITOps department is responsible for meeting the infrastructure needs of the entire QuintoAndar Group, supporting over 3,000 employees across more than 6 countries in Latin America and in our Product & Technology office in Lisbon, Portugal.

Our Infrastructure Analyst opportunities are divided among the following teams:

IT Asset Management: In this team, you will be part of the management and logistics processes for high-cost corporate assets (hardware and software). You will handle relationships with logistics partners (for sending and collecting equipment and peripherals during the onboarding and offboarding of our employees) and manage inventory and the quality of area processes.

Help Desk Support - N1: This team is responsible for providing remote and in-person support to our employees. Whether dealing with IT incidents and solutions or during our Events & Lives (which take place in remote, hybrid, and in-person formats), in this team you will handle the logistics of equipment (mobile devices, tables, speakers, microphones, cables, and other tools used in video conferences). Additionally, you will support user support routines (level 1) in Google WorkSpace environment and using tools such as ServiceNow and Jira.

What we expect from you:

• Education: All knowledge is valuable! We will consider technical courses or higher education in the technology field.
• Knowledge: In creating and improving operational flows and in data handling (preferably with advanced spreadsheets and dashboards).
• Openness to work with different teams and people: Our technology teams are organized in an agile model, and our squads are multidisciplinary.
• Being free from any prejudice: Diversity and Inclusion are non-negotiable policies and are part of what we consider doing the right thing.

Important:

• Our selection process starts with the application! If you are truly interested in joining our team, make sure to put in extra effort at this stage. We review all candidates individually and provide feedback even to those who do not proceed in the process;
• All communication is done via email, so be attentive to our messages and whitelist the @quintoandar.com.br domain to prevent our emails from going to spam.

Diversity & Inclusion at QuintoAndar

At QuintoAndar, we believe diversity of perspectives and experiences guarantee a differentiated work environment, based on respect and valuing differences.

Privacy and Data Protection

In order to apply for one of our jobs roles, we will need to collect some of your personal data necessary for us to review your application and to contact you.