Graduate Operations Associate, Americas

In the words of one of our senior clients recently…

“Market Research has changed more in the past 3 years, than in the previous 40”.

About System1

System1 is the Creative Effectiveness Platform. Our target customers are the world’s largest advertisers. We predict and improve marketing effectiveness. Our advertising and idea tests measure emotion to give our customers the most accurate predictions of the business impact of creativity.

About The Role

This is an exciting role where you will be supporting our US team and could travel to our US and UK offices.

You will be responsible for responding to queries in JIRA Helpdesk and overseeing the efficient resolution of project delivery. The role also involves managing fieldwork performance and escalating issues with the suppliers when necessary.

We would expect that you could advise sales and research teams on best practice and product concerns and work with key delivery suppliers around the world, including our offshore Delivery team in Bulgaria and expert sample providers, translation and data processing/charting agencies.

This role will be working in English, regardless of the location of the customer or supplier.

You need to be this kind of person:

• Happy working in a fast-paced environment and dealing with changes as they arise.
• Confident communicating at all levels in English, both internally and externally, and liaising with other operational teams on project progress.
• Ability to manage relationships with 3rd party teams.
• Happy working collaboratively as part of a team and building great working relationships across the company while being the first point of contact for colleagues on individual projects.
• Eager to learn new skills, products, and processes and keen to build on existing experience.
• Able to remain calm and focused under pressure.

You need to have the following experience:

• Strong communication skills in English (both written and verbal).
• Able to work on a shift of 10am – 8pm (TBD).
• Basic experience with ticketing systems and Microsoft Office suite.
• Some work experience, including internships, in a role with a customer-focused mindset.

We offer a competitive salary and bonus scheme, including health insurance and food vouchers. Our people are important to us, and we understand that each person has a life outside of work, and we therefore offer flexible working arrangements (Hybrid) aiming to suit your needs. We also offer several wellbeing resources such as “de-clutter” afternoons for your personal and professional needs.

We encourage learning and offer education reimbursement opportunities.
We have recognition schemes and regular socials, including summer and winter parties!

We welcome applicants from all diverse communities and encourage our candidates to ask us about reasonable adjustments that we may be able to make to support through our recruitment process and while in post.