GBS HR Manager South Latam

About the Role

At Essity, you will be responsible for managing and delivering, in an effective and cost-efficient way, established operational HR administration and processes including payroll, HR Administration, Time Management, Car Administration, and Reporting for your geographical area of responsibility. You will ensure that all HR services, systems, procedures, and reporting comply with relevant regulations. The HR service manager is also responsible for measuring, following up, and implementing continuous improvement based on customer satisfaction surveys.

The position is regional (Chile, Brasil, Argentina, Perú, Bolivia) and you will report to the GBS Director HR Services.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves.

If this is you, we'd love to talk.

What You Will Do

• Responsible for delivering all services as specified in the corresponding actual service catalogue.
• Responsible for excellent day-to-day service delivery for the global service area by using continuous improvement, service management, performance management, and LEAN methodology in the operational processes.
• Manage payroll & time services.
• Make decisions that are largely operational in nature, implementing and maintaining the policies and processes for the employment & payroll area.
• Ensure good engagement with customers and that all solutions and processes put the customers at the center.
• Ensure compliance with company and local statutory rules, regulations, and procedures, including relevant privacy regulations.
• Contribute to the development of new and/or improved services, tools, and processes through participation in projects and initiatives.
• Accountable for budget and to secure good cost management within own responsibility area.
• Accountable for customer satisfaction and continuous efficiency improvements in own area, and responsible for securing close cooperation between the different organizational units across the matrix organization.
• Responsible for establishing and maintaining effective communication with customers and key stakeholders within the matrix and own organization.
• Main point of contact with the local HR organization.
• Lead, direct, evaluate, and develop the team/multiple teams by performing the employee management process for staff.

Who You Are

• University Degree or equivalent within relevant practice.
• 7+ years professional experience in building and leading an HR service management organization is a merit.
• Payroll and Employee Administration knowledge.
• Experience in operational payroll processing.
• High sense of stakeholder management.
• Good communication skills.
• Experience and knowledge in digital tools and ways of working (Office 365 required, Workday is an advantage).
• Strong understanding of HR processes and data, including GDPR, workflow maturity, and end-to-end architectural design analysis for continuous improvement.
• Internal customer focused with a focus on service management.
• Excellent leadership skills, demonstrated success in leading and developing others in a complex, service-intensive, deadline-driven environment.
• Ability to operate at both strategic and operational levels.
• Strong interpersonal skills; must be a successful “networker” and able to maintain effective relationships, both internally and externally.
• Fluent in English, both verbal and written is a must (interviews will be in English).
• Travelling may be required.

What We Can Offer You

We are a Swedish Multinational Company, a global leader in solutions to improve the well-being of people in Hygiene and Health. We are oriented to obtain superior results within a culture of caring for people, leadership, and collaboration.

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us

Application End Date: 09 mar 2025
Job Requisition ID: Essity250156