French Customer Experience Specialist in Portugal (Fully Remote)

French Customer Experience Specialist in Portugal (Fully Remote)

Take Your Career to the Next Level!

We’re seeking a dynamic Customer Support Specialist to join our innovative and energetic team. If you’re adaptable, personable, and thrive in fast-paced environments, this opportunity is made for you!

Role Overview:

As a Customer Support Specialist, you’ll interact with clients via phone, chat, email, and social media to address account, technical, and financial concerns. Your efforts will boost customer satisfaction and contribute to improving our processes.

Key Responsibilities:

1. Deliver exceptional support through various channels: phone, live chat, email, and social media
2. Assist with account setup, verification, login issues, financial queries, and technical concerns
3. Serve as a trusted advisor, particularly for clients in the sports sector
4. Respond promptly to customer questions, concerns, and feedback
5. Foster strong client relationships through clear and effective communication
6. Uphold service excellence while adhering to company policies
7. Suggest improvements to enhance processes and customer experiences

1. Fluent in French (C2 level)
2. Fluent in English (B2 level)
3. EU Citizenship or Portuguese Residency Card
4. 0-1 year experience in customer support
5. Strong leadership, analytical, and communication skills
6. Eagerness to learn and grow

1. Attractive Salary: Competitive compensation that values your skills
2. Performance Bonus: Rewarding your achievements
3. Meal Allowance: Covering daily meal expenses
4. Transportation Support: Helping with commuting costs
5. Health & Life Insurance: Comprehensive coverage for your peace of mind
6. Remote Work: Enjoy the flexibility of working from home