Fluent Bilingual Customer Service Agent Curitiba PR – PRESENCIAL

ATTENTION:

– Provide timely responses to customer inquiries, by telephone and/or email, according to internal and/or external demand, consistent with service and quality standards. Process orders, payments and customer accounts. Verify and resolve customer concerns.

Training and Experience:

1. Complete high school;
2. Fluent English * REQUIRED;
3. Desirable experience with customer service, preferably in a call center;
4. Knowledge of computers and rapid scanning;
5. Written communication;
6. Attention and concentration;
7. Patience and tolerance;
8. Communication skills under pressure.

Training Schedule:

Regardless of the work schedule, the training period takes place in person, from Monday to Friday, from 9:00 am to 5:12 pm, and lasts 5 weeks.

Time:

5×2 – Two days off per week, 1 day off between Monday and Friday + 1 day off between Saturday and Sunday.

We have early hours (nighttime additional + Uber to return home).

- At the moment the operation is operating in person, but if the goals are achieved after the first 3 months, the agent will have the possibility of going to home office.

Salary and Benefits:

– The salary is R$ 2.032,05 per month + VT + Meal voucher OR food + SulAmérica dental plan + Unimed medical plan (with co-participation) + Opportunity for growth after 3 months in operation + Leadership Development Plan + Language Development Plan.

– Home Office assistance in the amount of R$ 120.00 (after face-to-face period);