Field Service Analyst

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Role Summary/Purpose

Responsible for Technical Assistance in the Digital and Electronics area, will perform direct customer service, working in installation, maintenance and testing of onboard control equipment of locomotives. Ensure the product meets or exceeds customer requirements and expectations.

Responsibilities

• Plan and execute field activities at customer work site, including the activities of cross-functional resources and subcontractors.
• Serve as the customer contact during the project, being able to: Resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with cross-functional teams as appropriate.
• Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets and ensure CTQ’s are met.
• Monitor, support, perform field tests and perform technical evaluation of equipment under warranty.
• Participate in meetings on various issues related to products and process.
• Provide guidance to technical teams (hands on) on installations, interventions, tests, preventive and corrective maintenance.
• Ensure that delivered products and services achieve the highest quality and performance levels.
• Control the materials and equipment in stock in order to ensure the schedule.

Qualifications/Requirements

• Complete degree in Electrical/Electronics Technical or in progress degree in Electrical/Electronics Engineering.
• Knowledge and ability to analyze and interpret electrical schematics.
• Knowledge in Electronics.
• Intermediate English: writing ability, ability to communicate properly through messages; read and interpret technical documentation.
• Intermediate Excel.
• Availability to work in different shifts.

Desired Characteristics

• Objective, clear and concise communication.
• Passion for technical topics, desire to learn.
• Great interpersonal skills and ability to deal with clients.
• Attitude, initiative, proactive, results-oriented, problem-solving profile.
• Resilience to deal with high-stress environments, adverse conditions, and unpredictability; ability to act under pressure.
• Ability to face challenging situations and offer assertive solutions expected in short deadlines.
• Flexible hours, working in different time zones, urgent care, availability to work on commemorative dates, holidays, etc.
• Experience in Data Analytics.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Excel.

A strong candidate has been identified, but all interested and qualified candidates are encouraged to apply.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting