Field Operations Manager, External Fulfillment

Field Operations Manager, External Fulfillment

The Field Operations Manager (FOM) is the leader of the field operational support team of External Fulfillment (EF). This person is responsible for: i) defining operational metrics goals, ii) driving sellers and vendors to meet these goals, iii) leading business reviews, iv) leading initiatives to improve speed and cost to serve, v) solving blockers for scaling, vi) creating and iterating mechanisms, and vii) benchmarking best practices with other countries. The FOM leads a team that visits partners’ premises to inspect the operational procedures and controls, inventory, and resources dedicated to Amazon. This team also coaches our partners to improve productivity, reduce errors, and invest to support growth.

Key Job Responsibilities

This person is responsible for:

1. Defining annual goals for the key metrics;
2. Inspecting metrics and leading actions to bridge gaps;
3. Providing direction for your team;
4. Influencing EF programs (Easy Ship, Seller Flex, PCP, Vendor Flex) strategy to improve speed, reduce cost to serve, and reduce defects;
5. Planning headcount to support growth;
6. Coaching your team;
7. Obtaining resources and removing blockers to accomplish goals.

A Day in the Life

You will connect with your team, define priorities, accompany on-site visits, participate in business reviews with different audiences, manage competing priorities, solve problems, contribute to projects and improvement actions, inspect KPIs, dive deep into defects, write documents, and meet with peer teams from other countries.

About the Team

This position is part of the External Fulfillment Operations team, has six direct reports and five peers. Our team has the highest Connections scores of Operations for three years straight. We work hard, have fun, and are making history by scaling our work at a fast pace while improving our metrics year over year. We are passionate about challenges and opportunities to improve customer, seller, and vendor experience.

BASIC QUALIFICATIONS

• Bachelor's degree;
• Advanced English;
• Experience in Operations;
• Experience in leading people;
• Ability to manage through KPIs.

PREFERRED QUALIFICATIONS

• Intermediate knowledge of SQL, capable of running and writing simple queries;
• Experience managing an operations facility (FC, sort center, last mile station).

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