FBA FC Operations Program Manager, Amazon

At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions. Therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity, and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’.

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on Amazon. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.

We are looking for a Program Manager for Amazon to support FBA (Fulfillment By Amazon) Brazil. This position will be based in an Amazon FC and will support the FBA team to manage its operations. This PM will work closely with various stakeholders (Operations, S&OP, Program, Sales, Operations, Transportation, Legal, etc.) to drive strategic and tactical initiatives to improve FBA's operations, including Inbound, Outbound, and Inventory Management. This position will focus on process improvements across teams, identifying areas of opportunity, mapping processes, and proposing optimizations, as well as managing daily operations. He/She will build and own metrics and reports and review performance metrics, being the bridge between FC operations and Business teams.

Key Job Responsibilities

The key responsibilities for these roles include:

1. Act as the link between FC Operations and FBA Business teams.
2. Identify gaps, pain points, and opportunities in the existing processes and propose improvements.
3. Dive deep on issues to differentiate isolated issues from structural ones.
4. Own metrics and reports, as well as keeping track of key metrics and initiatives impact.
5. Be creative to create solutions that address pain points/opportunities and improve Seller Experience.
6. Calculate impact/potential of ideas/pain points, making it tangible.
7. Influence and support the Product team (both Latam and global teams) on Roadmap prioritization.
8. Suggest/create programmatic solutions and initiatives while creating business cases for the Product team.
9. Anticipate bottlenecks, provide escalation management, make trade-offs, and balance the business needs versus technical constraints.

About the Team

FBA is one key team in Amazon BR. We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) - from collecting their products to delivering them to customers and receiving customer returns. In FBA, we have several teams that manage SX and operations in this business model. Fulfillment Operations is one of the teams, and we manage the whole inventory once it's received in the FC: inventory management, removals, customer returns, reimbursements, and operational processes. We are a data-driven team that owns metrics tracking and evolution, maps gaps, and implements improvements to impact our sellers and customers.

Minimum Requirements

- 3+ years of program or project management experience
- Bachelor's degree
- Available to location?

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