Enterprise Solutions Engineer - Remote

At Zyte (formerly Scrapinghub), we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 190 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 2,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

About the Job

Web scraping has transformed in difficulty as defensive tools which websites deploy and which block access have made a step-change in sophistication. Zyte API is our Next generation website access solution, part of the Zyte platform, the world’s most comprehensive web crawling stack which powers crawls of over 13 billion pages per month. In this ever changing landscape, Zyte API is one powerful API to allow users to access all websites, but it needs your help to get to the next level.

As a Solutions Engineer at Zyte, your key responsibilities will be to ensure that enterprise customers are able to achieve their business goals via our SaaS product offerings by supporting their engineering teams and driving their overall consumption

You’ll love this role if you enjoy working on a variety of different projects and finding the best solution - even if it’s not a technical one. Applying these solutions across our customer base / systems to proactively solve customer issues before they arise. No two days will be exactly the same, and you’ll be interacting regularly with the Customer Success Team and directly with customers.

Job Responsibilities:

• Onboard new enterprise SaaS customers and provide best practice technical advice on best utilisation of the platform.
• Help the Sales & Customer Success Team review contract agreements up for renewal for existing customers to ensure these meet the needs of customers for the year ahead.
• Proactively monitor Enterprise customers’ usage during trial periods, providing recommendations on additional tools, products or updates to how they are using the platform.
• Work with Technical Support to manage customer issues that are not Product related (Bugs) and work to resolve for the customer.
• Work with the CSMs as the Customer advocate for Escalated/At Risk Accounts with Technical Support and Product Team for Product related issues (Bugs / Features etc)
• Working alongside the Sales team, talk with enterprise customers to quickly understand both their objectives and their tech stack; Provide recommendations for them to fix underlying issues in their tech stack and Tune & configure Zyte API to best suit each customers’ specific situation
• Take proactive measures to measurably improve enterprise customers’ ability to successfully use Zyte API without your intervention. This will involve different things, but it will likely include:
• Improving internal troubleshooting / monitoring tools, documentation, etc for Zyte API;
• Providing extended functionality via other products in the Zyte platform, or popular open source frameworks;
• Liaise with other product teams within Zyte to ensure Zyte API is well integrated in the ways that best serve enterprise customers.
• Be proactive in identifying product feature gaps and working with our Product teams on feature enhancements and providing customer candidates for beta programs.

Job Requirements:

• Have excellent communication in both spoken and written English.
• Excellent problem solving skills
• Experience with techniques and tools for crawling, extracting and processing web data
• Are comfortable taking ownership in business critical situations; you enjoy being the “go-to” person.
• Take a logical, data-backed approach to prioritizing projects, and enjoy working with others that do the same.
• Are naturally dissatisfied with inefficiencies and having to do the same thing more than once; you see ways to fix the underlying cause rather than only reacting to what’s in front of you.
• Experience in python and javascript
• Experience in Google bigquery, Grafana or similar

Bonus points for:

• Experience with Scrapy and other web-scraping frameworks
• Previous customer facing experience.
• Loves to create visual representation of the data.

As a new Zytan, you will:

Become part of a self-motivated, progressive, multi-cultural team.

Have the freedom and flexibility to work from where you do your best work.

Work with cutting-edge open-source technologies and tools.