Engineering Manager, Cards

The Cards team is responsible for all activities related to payment cards lifecycle, from its issuing, embossing, status management and PCI validation. We work with debit, credit and prepaid cards, physical and virtual. Our duties include maintaining the current structure operational on a high load and low latency context, improving the platform's resiliency and efficacy for an increasing number of clients and products, while adding new features for the dynamic payments cards ecosystem. We participate in security certifications for the markets that we operate in, including of our own code and architecture, external providers that we use for cloud infrastructure and cryptography such as HSMs.

What you'll do

• Hire and develop technical personnel by conducting periodic 1:1 sessions and providing regular feedback, always focused on high performance.
• Ensure that the team is always engaged and challenged to go beyond what is expected.
• Understand the team's products at a deep level, and support the team members to also have a reasonable knowledge of the products the squad owns.
• Delegate work and assignments to team members.
• Collaborate with their team to identify and fix technical problems.
• Analyze user's needs and then find applications to serve them.
• Foster a healthy culture within the team in line with the company culture.
• Conduct risk analysis to identify areas of improvement.
• Guide the team through technical issues and challenges.
• Guarantee their teamwork follows high-standards development processes, including PR reviews, code quality, test coverage, robustness, resilience, performance, security and responsiveness.
• Manage the on-call team ensuring the quality of incident handling and offering a great experience for the client.
• Have assertive decision-making in adverse environments (short time, pressure from customers, various restrictions).
• Whenever necessary, direct contact with the international team and clients.
• Monitor team services and new features on the production environment, always seeking to achieve our SLO's / SLA's.

Minimum Qualifications

Language Skills:

• Fluency in written and spoken English.

Technical Skills:

• +2 years of experience managing high performance teams.
• Knowledge about agile methodology.
• Java or Golang.
• Relational DBs.
• Observability tools like: Grafana, Prometheus, Datadog or similar.
• Cloud (AWS, GCP or Azure).
• Distributed systems and event-driven architecture.
• Understand SRE/DevOps concepts.
• Previous experience with large-scale/high-throughput services.

Core Benefits

• Flexible hours.
• Remote work financial support.
• Life Insurance.
• Medical and Dental.
• Assistance Employee child care benefit: daycare.
• Vidalink partnership.
• Support for studying languages.
• Incentive for AWS and GCP certifications.
• Sesc Partnership.
• Performance Incentive Plan.

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Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.