Customs Specialist

International Business of JINGDONG Industrials

As a subsidiary of JD Group focusing on industrial supply chain technology and service business, JINGDONG Industrials adheres to the mission of "empowering the industrial world with the utmost efficiency".

Through transformational end-to-end industrial supply chain digitalization, it helps customers increase supply chain reliability, reduce costs, and enhance efficiency.

Globalization is the pursuit of JINGDONG Industrials. Through smartly digitalizing the global supply chain system to deliver reliable, efficient and cost-lower end-to-end supply chain services, the International Business of JINGDONG Industrials is committed to enable worldwide enterprises enhance their global competitiveness.

International Business - Logistics Operations Manager

Job Responsibilities:

• Responsible for streamlining and formulating end-to-end processes and key control points for international business, including information flow, commercial flow, logistics, and fund flow.
• Build the after-sales service process for international business, ensure effective support for business development, risk control, and continuous improvement of customer experience.
• Build and monitor the customer service and after-sales system for international business to enhance the service experience and internal efficiency.
• Build and monitor various operational indicators for international business, continuously identify product and process risk points, and promote the continuous optimization of business and service processes.

Qualifications:

• Fluent in Portuguese and English, with Chinese being even better.
• Bachelor's degree or above, with at least 5 years of import and export customs declaration, transportation (air and sea freight experience).
• Fluent in English, with an international background being an advantage.
• Strong market sensitivity and product thinking, experience in customer service and after-sales at a large company is preferred.
• Clear logical thinking, strong business analysis ability, good coordination and overall planning ability across departments, and previous team management experience is a plus.
• Active thinking, cheerful personality, strong communication and execution abilities, excellent teamwork spirit, and proficiency in common office software such as EXCEL, PPT, VISIO.
• The entrepreneurial team atmosphere is excellent, welcoming individuals with passion and dreams to contribute to the high-speed development of the service industry.