UCC Solution Integrator

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application.

Overview:

The UCC Solution Integrator manages the end-to-end implementation of VoIP/Unified Communications solutions, including design, integration, configuration, and testing in customer environments.

Responsibilities:

• Conduct design sessions/interviews with the customer’s team to gather implementation details.
• Set up databases based on business rules and integrate solutions into the customer environment.
• Implement, configure, and integrate VoIP applications (SBC, Gateways, devices, softphones, etc.).
• Perform database commissioning, user acceptance testing, and rollout.
• Integrate with external data sources (Corporate Directory, Billing, Collaboration, MS Teams, etc.).
• Troubleshoot connectivity issues over SIP protocol and WebRTC.
• Perform integration tests and ensure solutions are production-ready.
• Automation of scripts using APIs (REST/JSON or SOAP/XML).
• Set up of contact center solutions.

Requirements:

• Higher education in Information Technology and Systems or related fields.
• At least 3 years of experience in the field.
• Experience in Unified Communications, combining traditional on-premises PBX applications with cloud platforms (e.g., Mitel Unify OpenScape Voice and/or Mitel MiVoice Business, Cisco Call Manager, Mitel Unify OpenScape UC and/or Mitel MiCollab, or similar).
• Previous experience with Contact Center solutions, including maintenance of call flows, predictive dialers, and elements such as users, user profiles, skills, scripts, parameters, hours of operation, DID, messages, and queue processing (e.g., Mitel Unify OpenScape Contact Center, Mitel MiCC-B, Genesys, Nice CxOne, or similar).
• Knowledge of API to deploy automation scripts such REST/JSON or SOAP/xml.
• Strong sense of organization and written language skills to build technical and user documentation.
• Knowledge of market tools for administration/monitoring of ICT environments.
• Windows Server Administration.
• Networking knowledge (DNS, DHCP, Routing, NAT, Firewall Rules).
• Programming languages with API.

Additional Preferred Skills:

• Excel, Crystal Reports or MS PowerBI.
• SQL (Structured Query Language).

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.