Junior Customer Experience Analyst

Who We Are:

Buson is one of Brazil's largest online platforms for purchasing bus tickets. With over 300 partner companies trusting our services and more than 70,000 available routes, we offer exclusive discounts and easy payment options.

Whether through our app or website, buying with us is as simple as searching, paying, and travelling. It’s that easy!

As part of the global Busbud group, present in over 80 countries, we strengthen our position as the leading partner for bus companies and create the largest bus ticket marketplace in the Americas.

Join us and be part of the digital transformation of the global bus travel market!

About the Job:

• Handle internal passenger-related requests, ensuring fast and high-quality support.
• Process ticket cancellations and exchanges, as well as conduct detailed order analyses.
• Manage and track tickets opened by passengers, ensuring resolution within established deadlines.
• Provide customer support through various channels, such as phone, WhatsApp, email, and more, delivering an efficient and humanized experience.
• Offer personalized support for new products, clarify doubts, provide assistance, and ensure a positive experience with our solutions.

Required Skills to Succeed:

• Customer Service experience (SAC).
• Case analysis.
• Experience with multi-channel support.
• Customer relationship management.
• Intermediate knowledge of Microsoft Office Suite.

Compensation & Benefits

• Flexible benefits via Swile card.
• Nationwide health and dental coverage.
• A fun and dynamic work environment.
• Hybrid work model for São José dos Campos/SP.
• Fully remote work for other locations.

Come be part of our team! #GoWithBuson