Web Hosting Chat Specialist

Grow faster than the world’s fastest-growing web hosting company!

Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900 professionals, we are behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses and passion projects.

Our mission: To build world-class solutions for anyone to easily succeed online.

Our culture: Guided by 10 company principles.

Our formula for success: Customer Obsession, innovative in-house products, and talented teams.

Your Role at Hostinger

As a Web Hosting Chat Specialist, you’ll be the frontline expert, guiding customers through technical challenges, and optimizing their online presence with your expert advice. You’ll provide top-tier support via live chats, troubleshooting websites, domains, and hosting errors to deliver an exceptional customer experience. In this role, you'll collaborate with a passionate global team of 400+ specialists across 30+ countries. You'll continuously grow your technical expertise, and expand your impact to the customer's experience. Bring your passion for customers' success, unlock opportunities for greater responsibilities, and grow at Hostinger.

Your Day-to-Day

• Troubleshoot and solve customer issues related to websites, emails, domains, DNS, WordPress, and more, via live chat and tickets;
• Assist with website migrations and provide your expert advice on optimizing hosting setups;
• Deliver timely, resourceful support that exceeds customer expectations;
• Continuously grow your technical expertise and seek innovative ways to improve the customer experience;
• Proactively identify areas for improvement in processes and products, and propose impactful solutions to elevate the customer journey.

Your Skills and Experience

• Fluent English (C1 or native level);
• Experience in web hosting support (DNS, domains, WordPress) with strong troubleshooting skills. Live chat experience is a plus;
• Proven track record of meeting key performance indicators (KPIs);
• Hungry for growth: self-driven, proactive, and eager to embrace new challenges;
• Humble: self-aware, thrives on feedback, and committed to continuous improvement;
• Smart: quick thinker with sharp problem-solving skills, emotional intelligence, and the ability to multitask effectively.

Advantages

• 100% work from home;
• Compensation in US$ + 10% commission + result-based additional compensation (5% to 30% increase). The amount is agreed with you along the selection process, according to your previous experiences and performance during the technical task. Let's talk!
• 20 paid suspension days per year to recharge, travel, and take a break;
• Commitment: 40h/week (8h/day), on pre-defined monthly rotating timelines that include weekends, morning, afternoon, and night times.

Why Hostinger?

• Make an impact: put the customer first and help shape their success with every interaction, ensuring exceptional support that stands out;
• Learn: expand your knowledge through online courses, internal training programs and feedback from customers, peers, and leaders. Gain access to Udemy, thousands of e-books, e-learnings and materials, in a culture that encourages curiosity and self-development;
• Grow: own your success and elevate yourself as a professional by meeting high standards and rising to new challenges;
• Innovate: experiment, embrace the unknown, and contribute to shaping the future of web hosting through creative problem-solving.

Join our team and shape the future of Customer Success at Hostinger!