Gaming Analyst with Danish

David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard Danish-speaking Gaming Analyst for their Malta office.

Location: Tal-Pietà, Malta

Employment type: Full-time, on site

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Analyze risk-scoring reports to identify potential addictive behavior and contact at-risk players via phone or email, providing support in accordance with internal policies and procedures, including additional checks, self-exclusion, and account blocking
• Monitor escalated player registrations to prevent and avoid underage gambling
• Track and assess escalated self-excluded players for risk and manage refunds for eligible players
• Review follow-up case reports on a daily, weekly, and monthly basis
• Escalate complex cases with recommendations to senior management to ensure effective player protection
• Apply a solution-focused approach to assist vulnerable players
• Recommend changes and improvements to Responsible Gaming operational activities and processes
• Collaborate with the Responsible Gaming Management team to promote Responsible Gaming awareness and deliver necessary training.

REQUIREMENTS:

• Native or fluent Danish speaker with strong English proficiency in both written and spoken forms
• Keen interest in addiction psychology and knowledge of regulatory and compliance standards
• Effective listening skills, empathy, and the ability to understand others
• Willingness to learn and improve business operations
• Positive mindset and flexibility
• Strong teamwork abilities
• Analytical thinking with excellent attention to detail
• Capability to work effectively in a fast-paced, dynamic environment
• Shifts from 9 AM to 11 PM with early/afternoon shifts Monday to Saturday, with a high possibility of Sunday shifts.

BENEFITS:

• Private health insurance
  
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events.
• Relocation package to Malta including flight and 2 weeks of accommodation.
• And much more!