Application Analyst - Linx OmniPOS/UX and ERP

As the largest jewelry brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can craft far more than just an incredible career.

Do you want to be a part of the world’s leading jewelry company while putting your experience in Application - Linx OmniPOS/UX and ERP into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America & Asia Pacific Team in an international organization of can-do spirited, passionate and performance-driven people.

The Role:

The Application Analyst - Linx OmniPOS/UX and ERP role is a tactical and operational position responsible for ensuring the stability, support, and continuous improvement of Brazil commercial applications. This position focuses on maintaining and optimizing existing systems, supporting incidents, and managing enhancements to ensure alignment with business needs while promoting the standardization of our technical landscape.

This role will oversee the day-to-day operation and support of Brazil commercial applications, working closely with internal and external development teams to ensure seamless operations and timely issue resolution. The Application Analyst will interact with multiple business areas (Retail, eCommerce, Marketing, Finance, Legal, and more) to provide technical support and ensure that applications effectively support operational and strategic goals.

It is essential that this role collaborates with Product Managers, IT teams, and business stakeholders to maintain system efficiency, improve processes, and support cross-functional dependencies. Additionally, the Application Analyst will play a key role in ensuring that commercial IT needs are managed consistently, following global technology standards and best practices, while delivering high-quality service and customer satisfaction.

Your Role as an Application Analyst - Linx OmniPOS/UX and ERP:

1. Provide daily support and troubleshooting for Linx OmniPOS/UX and Linx ERP applications to ensure smooth retail operations.
2. Act as the key point of contact for application-related issues, working closely with end-users and technical/support teams.
3. Monitor application performance and ensure timely resolution of incidents and requests.
4. Collaborate with internal and external stakeholders, including vendors, to ensure system stability and updates.
5. Document processes, incident resolutions, and best practices.
6. Participate in application testing, updates, and implementation of new features.
7. Ensure compliance with company policies and industry standards regarding application management.
8. Partner with commercial, Digital & Tech and other business functions to identify business opportunities and needs by understanding current pain points and store needs to elevate the customer experience.
9. Understand and maintain/contribute to the product roadmap.
10. Set clear objectives and key results for new features, working in conjunction with analytics if required.
11. Work collaboratively with other Product Managers and Senior Product Managers to refine the backlog and identify cross journey dependencies, and how they will be managed within/between the respective products.
12. Write stories for continuous, iterative improvements and A/B tests aimed at improving product performance.
13. Define the acceptance criteria for each user story, and the ‘Definition of Done’ that must be met.
14. Add and maintain user stories in Azure DevOps with the relevant support documentation.

Craft your career with us if you have:

1. 3 years of experience in product management, demonstrating successful development and delivery of product strategies, roadmaps through to product launch and optimization.
2. 3 years of experience working with Linx commercial applications (Linx POS, Linx Omni POS, Linx SmartPOS, Linx ERP).
3. Experience of and passion for retail.
4. Experience and passion for the relevant product area and a deep understanding of the customer.
5. Experience of owning digital products with multiple stakeholders and complex, competing priorities.
6. Experience of applying agile analysis techniques for defining and creating user stories and acceptance criteria.
7. Experience of producing high quality supporting artifacts to assist the team in the development of the feature (e.g., Roadmaps, Product Canvas, Story Map).
8. Experience of prioritizing decisions based on the value of a feature and the estimated risk/time/technical complexity to deliver it into production use.

Did we get your attention?

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

About Pandora

The largest jewelry company in the world, we give a voice to millions of people’s love every day. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.