Director, Project / Programme Execution

Transition:

• Overall management of the client Transition project for clients.
• Use of the standard Transition tools to effectively manage a Transition and optimize client experience.
• Management of a Transition plan to ensure it is in-line with agreed upon client expectations.
• Coordination of and collaboration with Workstream leads to identify key tasks to Transition (e.g., HR, Sourcing, JLLT, Finance, Commercial, Business Technology):
  • Ensure all workstream leads actively participate during Transition and provide required information timely.
  • Ensure the completion of all data templates.
  • Clearly define and align Transition scope relative to contractual documents, escalating scope differences or change requests appropriately.
  • Monitor the progress toward the implementation date and escalate as required to stay on schedule.
  • Ensure an effective handover from Transition to the account team.
• Apply agreed upon key protocols for the project (communications, meetings etc.):
  • Clarify and communicate project objectives including detailed understanding of client expectations, status of deliverables and success criteria.
  • Constantly and proactively communicate to all Key Stakeholders throughout the Transition project.
  • Ask probing questions to identify risk and, working with appropriate JLL Account, Platform, Workstream and client resources, develop timely mitigation plan.
• Lead Transition meetings and facilitate progress, issue, and risk identification.
• Support solutioning and yellow pads as required.
• Effectively monitor and manage the Transition budget.
• Participate in Client Presentations as required.

Stabilization:

Partner with Success leader and workstream leads, 1-3 months post Go-live to perform account basics such as putting vendors under long form contracts, running invoices and variance reports, running dashboards with real data.

Optimization:

Provide hyper-support and remain engaged along with team members for key services for 2-3 months post-stabilization.

PMO:

Collaborate closely with other implementation Managers and PMO team to identify and implement industry-leading processes for transition and program management.

Key Performance Measures:

• Transition Scope: Ensure clarification of Transition scope before onset of project. Identify/escalate changes to agreed Transition scope so remains aligned with agreed schedule and budget.
• Transition Schedule: Ensure schedule for agreed scope and budget is delivered within time planned.
• Transition Budget: Control approach and scope so cost of Transition is within agreed Transition budget.
• Customer Satisfaction: Scores and comments reflect end-user satisfaction, and continuous improvement.
• Change Management: Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the change. Prepare change management strategies as required:
  • Client Readiness
  • Transformation
  • Transition
  • Communication

Capabilities:

• Leadership Skills:
  • A leader with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization.
  • Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative.
  • Strategic in nature, with a strong bias towards transformation and execution.
  • Inspirational Leader stimulates action with a balanced leadership style of control and influence.
  • Operates with a sense of urgency.
  • Decisive – willing to take risks.
• Influencing and Teamwork: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others.
• Project Management Skills: Knows how to effectively structure staff and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
• Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.
• Character with high perseverance and resourcefulness required to keep driving and find ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach.

Experience & Qualifications:

• Bachelor's degree in business, Finance, Information Technology, or related field.
• 10-15 years of experience with project management, continuous improvement and/or business partnering.
• Language requirements: Fluent in Portuguese, Spanish and English.
• IFM operational experience is strongly recommended.
• Change management certified, Prosci or LaMarsh preferred.
• Solid program management and problem-solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals.
• Strong organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement.
• Exceptional ability to solve problems and think analytically.
• Comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro (Agile and able to handle changes in direction calmly).
• Ability to work directly with key stakeholders to gather and interpret functional requirements.
• Insight and experience in working with subject matter experts in various service lines and support groups areas.
• Relationship building skills - able to influence others to generate desired results consistently.
• Proactive and self-directed in work habits.
• Highly skilled in time management to facilitate involvement in multiple projects.
• Leadership qualities such as conflict/issue resolution skills.