CX Intelligence Manager

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview

You will lead the CX Data & Insights team supporting the retail, community and special services programs, being able to interact with stakeholders from all over the world and generate business impact.

Role Responsibilities

• Leading a data science team to impact the business.
• Managing multiple stakeholders from different regions of the world.
• Leading the CX design & research team to leverage qualitative data and perceptions.
• Supporting the development of new business lines with data.
• Developing and reviewing SQL codes, R and/or Python.

Role Qualifications

• 5+ years of experience.
• Technical skills such as SQL, Python or R.
• Data visualization knowledge.
• Storytelling knowledge.
• Statistical knowledge.
• Stakeholder management skills.
• Ability to embrace change in a fast-paced environment.
• Clear communication and the ability to explain data insights to non-data stakeholders.

EEO Statement

We are committed to building inclusive and diverse teams. At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms