Research & Insights Manager

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview

We are looking for an Insights & Research Manager to join the Fintech team! In this role, you will bridge the gap between data and actionable insights, which influence strategic decisions. Your work will be fundamental in providing a deep understanding of our brand and our users to inform business about past performance, while forecasting future trends and identifying opportunities.

You will report to the Sr. Manager and collaborate closely with cross-functional teams, managing both quantitative and qualitative research initiatives. Your key responsibilities will include our brand trackers and executing high-impact research studies that align with our business objectives.

Role Responsibilities

• Responsible for our brand health tracker, collecting and analyzing data from the market, identifying trends and consumer behavior to inform strategic initiatives;
• Develop expertise in our metrics, demonstrating great analytical ability;
• Manage critical stakeholder relations internally at a cross-functional level and externally with collaborators and vendors.
• Play a critical role in helping the business leaders and teams build deep, holistic, and data-oriented user understanding, customers’ market perception and reaction towards competitors, as well as the positioning of 99’s own Fintech product and service;
• Responsible for developing and presenting insights-driven reports to key stakeholders.

Role Qualifications

• Graduate of Statistics, Economics, Business, Social Science or related courses;
• At least 5 years of work experience in market research, especially quantitative studies - brand health/NPS tracking experience a must;
• Extensive experience in dealing with different research types, including but not limited to qualitative, quantitative, behavioral, and attitudinal research.
• Familiar with different research methods, as well as the ability to deal with large amounts of data through statistical analysis.
• Ability to conduct studies from start to finish (draft questionnaires, data processing, draft reports, and make presentations);
• Strong communication skills, ability to generate empathy with customers and internal business stakeholders, and manage effective collaborations with cross-functional teams;
• Have a curiosity, problem-solving, and design thinking mindset;
• Fluent in English – we use it daily;
• Exceptional analytical skills and attention to detail;
• Experience in agency/institute side;
• Work experience with fintechs/payment institutions/digital banks a plus;
• Knowledge of statistical software is an advantage;

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in win-win collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in diversity and inclusion – Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Women, and 99Families.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).