Global Field Business Support, Sr. Specialist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

Global Revenue Operations delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business and operationalizing the True North strategy via the One Customer Success Operating Model.

EXPECTATIONS AND TASKS

As a Global Field Business Support Sr. Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions, acting as a deal support center for SAP Account Executives. The team is expected to contribute to revenue growth and profitability by processing sales opportunities for both existing and new customers.

RESPONSIBILITIES

• Execute the end-to-end deal operational process / quote-to-cash process for select SAP deal motions.
• Process stakeholder requests for processing deals and completing required inputs (Harmony/CRM Opportunities, Quotations, Order Forms).
• Partner with Industry AEs, Premium Suppliers, Cloud Architects, Commercial Finance, Legal/Contracting, Centralized Deal Support & Order-to-Invoice Teams to support the sales process.
• Comply with operational procedures for sales, delivery, financial and legal requirements.
• Provide active quarter-end and year-end close deal support to ensure timely and accurate completion of work deliverables.

REQUIREMENTS

• Bachelor’s degree (preferred).
• Solid experience in a Sales Operations or Deal Support capacity.
• Experience with sales and deal processes involving RISE, private Cloud, and other complex Cloud deal motions.
• Strong background in sales, quote-to-cash process & deal execution.
• Experience in a fast-paced environment, ability to multitask, prioritize and problem solve.
• Extremely detail-oriented, organized, and effective communication skills (both oral and written).
• Working experience within a shared service center environment (preferred).
• Experience with Smartsheet, advanced MS Office skills (Excel, Word, PowerPoint, and Outlook), DocuSign, CPQ/CRM tool and experience with SAP systems is a plus.
• Flexibility to work virtually or in local office (as needed and available).
• Flexibility to work varied business hours for full Field Business Support coverage.
• Advanced English and Portuguese needed; Spanish is a plus.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 408950 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.