Senior Ats Engineer

Who we are :

Kajae is a premium staff augmentation company, connecting top global talents to thriving US companies and clients offering fully remote opportunities. Our team hails from over 15 different countries, with the majority coming from the Philippines and Latin America. We pride ourselves on our tight-knit culture and strong bonds, despite working remotely across diverse timezones.

Benefits

• Competitive salary. Receive your pay in USD!
• 100% fully remote work setup. Work from home or work from anywhere in the world— forever! Eliminate the hassles of commuting and be around family more without missing out on life’s biggest moments.
• Healthy work-life balance. There’s nothing we prioritize more. We do regular check-ins with the team for the first few months to provide support and work advice. We also make sure you are working with only the best clients and a healthy work environment.
• Health Insurance. Covered after the third month of contract.
• Mental Health Support Program. We have an in-house mental health professional to make sure our team members have all the support they need.
• Referral Bonuses. Earn up to $270 USD for every successful candidate you refer (because you'll want to tell your friends!).
• Fun virtual events. We have monthly virtual events where everyone gets together, plays fun games, celebrates special holidays, with many opportunities to win cash and exciting prizes.
• Kajae Spotlight Bonus. With stellar performance comes the Kajae Spotlight cash bonus!
• We have a tribe! Get the chance to engage with the whole team on our team’s social platform and earn coins along the way. Bid on some of our crazy auctions and get the chance to win prizes like Airpods, Apple Watch, Starbucks gift cards, shopping or experience vouchers, and more!
• Continuing Education. 100% free courses are offered through our university partners in the US in order to earn academic credits for Masters or Graduate Degree programs.
• All-Expense Paid Summits. Earn your way to our annual Kajae Summit as a reward for your outstanding performance and tenure.

Who We Are Looking For :

We continue to grow and are looking to add a Zoho and ATS CRM Admin. To be successful in this position, you need to be diligent, love to interact with people and help solve problems. As Zoho CRM Administrator you will play an essential role by providing technical support & training in CRM, creating & maintaining end user documentation, and developing reports, dashboards, and queries. This position will also identify opportunities to simplify, optimize and automate processes as well as assist in the planning, execution & coordination of CRM-related projects.

What You'll Do :

• Enhance CRM Functionality: Support enhancements to objects, workflows, layouts, email alerts, and templates.
• Identify and Resolve Issues: Identify and appropriately escalate process or product quality gaps and provide or implement suggestions for resolution when possible.
• Collaborate and Improve: Work collaboratively with the internal team to identify needs, employ best practices in a CRM environment, and seek ways to improve processes and maximize CRM utilization.
• Measure and Report: Effectively measure progress toward goals and objectives, report and assess data, and utilize results for continuous improvement of sales and marketing initiatives.
• Develop Reports: Build queries, dashboards, and reports in CRM and other reporting software to monitor progress towards sales, utilization, and other strategic goals.
• Additional Duties: Perform other duties and responsibilities as assigned.

What You'll Need :

• Education: Bachelor's degree in computer science, IT, or a related field.
• Proven experience working as a CRM and ATS admin is a MUST.
• Experience: Proven experience working as a CRM Administrator.
• Skills:
• Strong technical knowledge of Zoho CRM and ATS CRM systems.
• Excellent problem-solving skills and the ability to think critically.
• Effective communication skills to interact with team members and end-users.
• Ability to work independently and manage multiple tasks efficiently.
• Strong organizational skills and attention to detail.