Senior Cloud DevOps Engineer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Customer Experience helps businesses on every continent sell more goods, services, and digital content through every touchpoint, channel, and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference.

We are seeking an experienced Senior DevOps Engineer to join our team for Datacenter CIS (Central Infrastructure System) and Runtime operations support. Your responsibility will focus on the reliability, stability, extensibility, supportability, and security for the whole lifecycle of thousands of C4C solutions and configurations our customers have deployed on the new cloud-native SAP C4C Cloud platform. You will work collaboratively with Cloud providers e.g. AWS, GCP and internal teams e.g. GCID, S4, CX security and partners, ensuring high availability and performance of C4C cloud platform and customer application systems.

Key Responsibilities:

• AWS, GCP, Converged Cloud Infrastructure and Runtime System Operations support.
• Converged Cloud - CC+1 + S4 SM coordination.
• Capacity Management, Audit, system upsizing and downsizing.
• Datacenter setup, configuration and migration.
• Incidents handling and on-call support.

Required Qualifications:

• Work experience as a Cloud DevOps Engineer, good knowledge and skills in AWS, GCP, Azure.
• Experience in troubleshooting and investigation for urgent cases or major incidents, able to lead the technical analysis.
• Knowledge in Converged Infrastructure or SAP Converged Cloud Infrastructure.
• Extensive working experience in operation support or project management.
• Datacenter/System migration experience, knowledge of HANA DB, ERP is an asset.
• Good communication and collaboration skills.
• Ability to multitask and prioritize tasks even under stressful conditions.
• Positive attitude and a strong commitment to delivering quality work.
• Bachelor’s degree in computer science or software engineering or an equivalent.
• Familiarity with Linux OS, Windows, Python, Ansible, Apache, API, etc.

Preferred Qualifications:

• Understand the security concepts, some experience in OS patching process.
• Knowledge of Networking, DNS, LDAP, Firewall.
• Relevant training and/or certifications would be an asset.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

Requisition ID: 409284 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.