Customer Service Spec II

Have you been looking for the chance to use your expertise to make a real difference in an organization? Manitowoc Cranes is seeking a Customer Service Spec II to join our team!

The position will be responsible for supporting our dealers, service centers, and key accounts in the Brazil region through Manitowoc. This includes proper follow-up for P&A requests, invoicing, and quotes. The role will also involve identifying administrative requests and working internally with our Manitowoc support.

If you’re up to the challenge, the reward is satisfaction . . . and knowing you helped build something real. Join our passionate team and help build something you can be proud of – a future filled with passion, pride, and satisfaction.

ESSENTIAL JOB FUNCTIONS

1. Place P&A in our system and properly follow up to solve customers’ needs.
2. Attend to administrative requests like quotes, invoicing, and parts identification.
3. Follow up on orders and escalate when necessary.
4. Visit dealers/customers and propose spare parts, finding solutions when customers are not satisfied.
5. Perform any other ad-hoc duties assigned by a superior from time to time.
6. Analyze our dealers and service centers to identify opportunities and create action plans.

Job Requirements/Working Conditions:

1. Bachelor’s Degree.
2. Desirable proficiency in English.
3. Proficiency in Microsoft Office is required. Excellent skills in Microsoft Excel, PowerPoint, and Word are required.
4. This position will be located in a normal office - São Paulo/SP.
5. Desired competencies: Adaptability, Communication, Continuous Improvement, Continuous Learning, Contributing to Team Success, Customer Focus, Decision Making, Initiating Action, and Planning and Organizing.