Payment Operations Manager | Ruby Labs

About us

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us.

About the role

We're looking for a payment operations wizard who can help us scale our rapidly growing business while keeping risk under control. You'll be the bridge between our risk management and commercial teams, crafting strategies that balance growth with security. If you get excited about optimizing payment flows, crushing fraud rates, and exploring new payment frontiers – we want to talk to you!

Key Responsibilities

• Build and maintain relationships with payment processors and risk management vendors
• Lead negotiations with payment service providers to optimize processing fees
• Drive end-to-end partnership lifecycle from prospecting to contract finalization
• Design and execute risk mitigation strategies to optimize dispute and fraud rates
• Craft dispute prevention and resolution processes that follow industry best practices
• Identify and implement automation opportunities across our payment operations
• Research and integrate alternative payment methods to boost conversion rates
• Scout and evaluate new payment processing partners to support our rapid growth
• Analyze payment performance data and create actionable insights
• Help select and implement tools to streamline our payment infrastructure

Qualifications

• You have 2+ years of experience in payment operations, risk management, or similar role
• You have experience in commercial negotiations and vendor management
• You possess strong communication and deal-making skills
• You understand payment processing fee structures and optimization strategies
• You're analytically minded with strong Excel skills (pivot tables are your friends)
• You have experience with payment dashboards and analytics tools
• You understand the intricacies of digital payments and risk management
• You're comfortable working with both technical and business stakeholders
• You have excellent problem-solving skills and attention to detail
• You're proactive and can work independently while supporting team goals

Nice to have

• Experience with Stripe, PayPal, or other major payment processors
• Knowledge of high-risk merchant account management
• Familiarity with payment orchestration platforms (like Primer.io)
• Experience with D2C subscription-based products and their payment challenges

Location

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET.

Benefits

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility and autonomy.

Interview Process

After submitting your application, we conduct a thorough review which typically takes 3 to 5 days. If we see a potential fit, we proceed with the following steps:

• Recruiter Screening (40 minutes)
• Technical Interview (90 minutes)
• Final Interview (60 minutes)

Life at Ruby Labs

At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation.

We are an equal-opportunity employer and celebrate diversity. Join us and be part of a company that is crafting the future of technology across multiple industries.