Customer Experience Team Lead

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.

Our partner is ButterflyMX, a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than 10,000 multifamily, commercial, student housing, and gated communities worldwide, including those developed, owned and managed by the most trusted names in real estate.

Job Summary

We are looking for a Customer Experience Team Lead to join our team. As a Customer Experience Team Lead, your main responsibility will be leading the customer experience team, training new team members, and reporting to the Customer Experience Manager.

Working hours: 2 - 10pm

We offer:

• Opportunity to work on a great product
• Remote / Pet-friendly office
• Provided equipment and technology in support of remote work
• Private healthcare insurance for you and your family
• Team building events

Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us, and we make it our business to hear your voice and create an optimal environment for you to do your best work.

Responsibilities:

• Developing and implementing customer experience strategies and initiatives
• Leading the customer experience team
• Training and educating new team members
• Monitoring and measuring key performance indicators (KPIs)
• Ensuring consistent and positive customer interactions
• Participating in handling overdue accounts and ensuring timely payments
• Ad-hoc tasks

Requirements:

• Extensive experience in customer service, customer experience management, or a related field
• Experience as a Team Lead / Project Manager / Project Coordinator
• Familiarity with project management principles and practices
• Good command of the English language
• Excellent communication skills (written and oral)
• Proficiency in Microsoft Office suite (Word, PowerPoint, Excel)

Sounds like an exciting challenge for you? Then these are the next steps:

Hiring process:

1. You let us know that you find this role interesting by sending us your CV.
2. Our friendly HR contacts you promptly to schedule an HR interview to talk about your motivation, expectations, and plans.
3. We organize the interview with the Hiring Manager where you get the opportunity to meet the rest of the team you would be working with.
4. If we think we are a great match, we send you a job offer, and you agree and accept.

Looking forward to hearing from you!