Quality Manager II

Job Title: Quality Manager II

Job Description:

The Manager Training will oversee implementation of all training processes and ensure the delivery and facilitation of adult classroom training in support of client and Concentrix programs to ensure superior workforce preparation. This position will maintain ongoing partnerships with other business and resource units focused on reducing costs and continual performance improvement.

Responsibilities:

• Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work.
• Oversee new hire, continuing education, program specific training, and other training as needed by the business.
• Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition.
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
• Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.
• Develop and cultivate partnership with operations, other business units, resource units, and clients.
• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement.
• Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner.
• Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.

Location: BRA Curitiba - JOSE LOUREIRO, 371

Language Requirements:

Time Type: Full time

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