Local Account Management

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of position:

To create a unique Expeditors customer experience through total ownership of an accountability to:

• Understand global customer’s profile, needs, and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.

Reporting Structure

Customer Retention and Development Manager

Job Expectations and Key Responsibilities

• Pursue a larger global wallet share with all customers, while promoting up and cross-selling with all customers at all locations.
• Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.
• Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.
• Promote Expeditors marketing activities and customer events.
• Continuous review of customers' revenue report and analysis aimed at identifying “at risk” customers and negative trends.
• Establish proper customer business mapping to ensure complete understanding of customer’s global business, stakeholders, spending, strategy, goals, etc.
• Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
• Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPIs, service deliverables, initiatives, etc.)
• Penetrate customers' organization structure at all levels, developing relationships beyond the main point of contact at all locations.
• Initiate value-added solutions based on Expeditors service offerings and technology.
• Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.

Qualifications

• University or equivalent business qualifications;
• Proven work experience in Account Management (min 3 years mandatory);
• Own car, it will be necessary to make visits to customers;
• Knowledge of international logistics products and services;
• Proficient in MS Office and CRM software;
• Strong analytics skills;
• Proven problem-solving skills;
• Charismatic with an ability to connect;
• Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times;
• Minimum advanced English level.

Additional Skills

• Presentation skills
• Negotiation skills
• Problem-solving
• Flexibility
• Ability to connect with people
• Industry knowledge
• Excel and Power BI
• English proficiency