SAP Customer Experience (CRM) Senior Solution Advisor

SAP Customer Experience (CRM) Senior Solution Advisor

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Join SAP as a CX Senior Solution Advisor Specialist

Are you ready to be part of one of the best companies to work for globally? At SAP, we are looking for a CX Senior Solution Advisor Specialist brimming with energy, empathy, and a passion for learning to join our world-class team. If you are someone who thrives on technological challenges and has a positive attitude, we want to meet you!

What Will You Do?

As an essential part of our team, you'll be the wizard behind product presentations and demonstrations before and after the sale. Your role doesn't stop there: you'll be involved at every stage of the process, from demand generation to supporting the adoption and expansion of our solutions. Here’s a glimpse of your daily responsibilities:

1. Presentations and Demonstrations: Impress our prospective and existing customers with your ability to explain and demonstrate our SAP CX solutions, mainly focusing on Lead to Cash and/or Service business process.
2. Business Development: Build and strengthen links with SAP's global and local structure. Help create product materials that inspire and motivate our sales force.
3. Expansion and Adoption: Assist in expanding our installed SAP base and capturing new clients across diverse industries such as Utilities, Retail, CPG, Wholesale, and Telco.
4. Specialized Knowledge: Be an expert in at least two SAP CX solutions, with a special focus on SAP Sales & Service (former SAP C4C) or another world-class Sales and Service solution.
5. Advisory and Collaboration: Act as a trusted advisor for internal and external customers. Stay informed about implementation issues and ensure this knowledge is reflected in all activities.
6. Travel: Prepare to travel around LAC and explore new business places – an incredible opportunity for professional and personal growth!

What You Need

• Education: A bachelor's degree in computer science or a related field, or equivalent experience.
• Languages: Fluent in Spanish and/or English.
• Experience: Extensive experience in pre-sales and supporting complex, multi-solution architectures. Experience working with Customer Experience products.
• Technical Knowledge: Deep knowledge and experience in SAP Sales & Service or another world-class Sales & Service solution, along with desirable knowledge of other SAP CX products.

Your Superpowers

• Communication and Interpersonal Skills: Exceptional communication and interpersonal skills; able to inspire and lead within internal teams.
• Teamwork and Empathy: A true team player who fosters collaboration and shows empathy towards colleagues and customers.
• Resilience: The ability to adapt and handle complex and ever-changing situations with the best attitude.
• Problem Solving: Stay aware of implementation issues and ensure this knowledge is reflected in all activities.

Why SAP?

SAP is not just a global leader in enterprise solutions. We are a vibrant community striving to innovate and improve every day. Join us and be part of an adventure where your professional growth is guaranteed.

Apply Now

Are you ready to take on the challenge and grow with us? Join our dynamic team and contribute to the continuous success of SAP in the CX industry. We are excited to meet you!

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 413994 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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