Ops Expert Brasil

Founded in 2020, we’re young, vibrant, full of energy, and ready to take over the world. We’ve built a platform that’s ready to support supermarket chains in going online and keeping up with the ever-changing demands of consumers. With an ecommerce app and an employee app we set both parties up for success and satisfaction which has been the key of our success thus far.

What would you do?

1. Analyze data related to product usage to bring new insights to the client in order to improve their operational goals.
2. Deliver training to clients on our functionalities and explain how to configure our software.
3. Resolve doubts on product usage / configuration / etc.
4. Carry out weekly follow-up calls with our clients.
5. Escalate product or customer issues that need to be addressed by customer success managers.
6. Create documentation, presentations, user manuals, and other resources to help clients use the product effectively.
7. Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon, and deadlines set during the meetings.

Your experience has been shaped by

1. You are an ops lover: Ask smart questions about the operation.
2. Management of tools for data analysis.
3. We would extra love it if you have customer-facing experience.
4. Proven experience in managing and optimizing last-mile delivery operations.

Your SuperPowers

1. Excellent communication and organizational skills.
2. Be a results-driven person.
3. Native Portuguese.
4. Ability to perform well under high-pressure environments.
5. Knowledge of last-mile operation or logistics.
6. We would extra love it if you have customer-facing experience.

What we bring to the table

1. Hybrid Work: Work together as a team.
2. Flexible hours: We trust your work and skills.
3. Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.