Manager, SDR

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Sales Development Representative (SDR) Manager is a high impact coaching role responsible for training and developing new representatives during their ramp period. The ideal candidate brings a proven record of successful production in a sales development role, evident interest and development in leadership, and notable examples of initiative in a team environment.

The SDR Manager candidate must possess the ability to train and motivate new Sales Development Representatives to meet and exceed ramp quota. Must be eager to coach, teach, and monitor business metrics and individual KPIs. Strong communication skills are a must and the ability to analyze data is vital. Regular productive and proactive communication, coordination, and collaboration with business partners in Sales, Sales Operations, Sales Enablement, Human Resources, Business Development, Marketing, and Demand Generation is required.

The expectation is to provide meaningful feedback and coaching to each new member of the SDR team; help establish accountability to meeting professional goals and business commitments. Must be adept at making cold calls and qualifying prospective customers through targeted questions, sharing Docusign’s value proposition, and be capable of explaining and teaching this to an employee with no prior sales experience. Candidate must possess strong work ethic and character, leading by example, and ensuring actions are in line with Docusign’s core values and policy.

This position is a people manager role reporting to the Director, Sales Development team.

Responsibilities

• Partner with Management to coordinate training and mentoring responsibilities
• Lead training of sales methodologies
• Facilitate training on tools like Salesforce, Outreach, Eloqua
• Be responsible for the introduction to the Docusign product
• Shadow and train new reps making outbound calls to prospects, including use of Salesforce CRM for data integrity and sales alignment
• Own and consistently develop existing onboarding and training techniques
• Partner with Sales Enablement to ensure consistency in training
• Develop a cadence for 30-minute roleplay heavy training sessions for reps
• Develop and present 6-month reinforcement training
• Maintain high involvement in SDR Intern or Apprentice program

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BA/BS in a business or technical related field from an accredited college or university
• Previous sales or client-facing experience
• Experience resolving situations that are broadly defined, complex, diverse, and occasionally unprecedented

Preferred

• 2+ years of experience leading a sales team
• Demonstrated ability exceeding quota
• Excellent communication and presentation skills, both verbal and written
• Demonstrated ability to identify new, creative ways to drive motivation and productivity

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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