Operational Assistant, Global Servicing (English Speaking)

Operational Assistant, Global Servicing (English Speaking)

Job Category: Global Servicing

Requisition Number: OPERA001288

Posted: February 11, 2025

Employment Type: Full-Time

Work Arrangement: Hybrid

Locations

Showing 1 location

Description

Provide administrative and operational support by completing tasks related to customer servicing, such as:

• Researching reservation adjustments and loyalty program points remediation, as needed.

Responsibilities:

• Manually adjusts guest reservation or identification information records for accuracy across systems.
• Receives and responds to correspondence.
• Meets operational deadlines.
• Implements Global Servicing team SOPs as required.
• Incorporates LHW’s core values and objectives into routine and behavior.
• Compiles reports on an as-needed basis.

Requirements:

• 1-2 years’ experience.
• Understanding of or interest in learning about luxury service standards.
• Strong computer skills (MS Office): Outlook, Excel, Word, SharePoint, Online Meeting tools (such as Microsoft Teams).
• Willing to learn new tools and systems as needed.
• Salesforce Service Cloud experience is an advantage but not required.
• Ability to multi-task and work on multiple requests effectively.
• Team player with mindset to support colleagues.