DTC Business Development Director – Latam

The best of your adventures is the one you have yet to sail!

Your Purpose

The DTC Business Development Director – Latam supports the Regional Sales Executive in GVA HQ in delivering revenues in each local market from the main DTC channels:

• Web site
• Contact Center

Your Impact

1. Support and advise on Direct Sales strategy & execution in all the relevant direct channels: Web sites; Contact Center.
2. Recommend DTC sales targets by sub-channels: Web; Contact center.
3. Support the HQ Direct Sales Dept. in establishing a lower funnel consistent budget and in cooperation with the local Marketing dept. the upper funnel budget allocation.
4. Reshape local Outbound dept. from a Contact Center unit to a Sales Advisor team.
5. Support the Regional Sales Executive in the local OTA strategy in collaboration with the local B2B Sales Director.
6. Recommend leads generation and acquisition strategy for the contact center.
7. Produce analysis on production trends, YOY and performance comparison vs other channels to extract commercial actionable insights to advise recovery actions whenever needed.
8. Understand digital insights fed by HQ Direct Sales Dept. to advise on promotions, offers or direct sales actions aimed at achieving DTC sales targeting.
9. Support in cooperation with the local Marketing Director the HQ Digital Sales dept. in producing specific contents based on product features, sales objectives and digital performance data to ensure effectiveness of banners/ads and landing pages.
10. Support and advise in cooperation with the local marketing director, on performance marketing creativities and copies prepared from HQ to be published on website and on digital advertising.
11. Produce OTA benchmarking and monitoring on their brand websites and eDMs.
12. Support the B2B director in the coordination of OTA promo/marketing activity with key focus on bidding rules.
13. Support CRM local campaign activation managing local Consumer Development Specialist in strict coordination with HQ CRM.

Your Journey so far

1. 10+ years of direct response and digital marketing/e-commerce experience in an integrated, multi-channel marketing environment, including e-commerce and call centers.
2. Previous performance marketing experience is a strong advantage.
3. Experience in the travel industry (e.g., Airlines, Trainlines, Online Travel Agents) is a strong advantage.
4. Track record of profitable channel management and driving business growth.
5. Track record of managing marketing intelligence and competitive analysis.
6. Fluent in English and Portuguese (Spanish is an advantage).
7. Degree in Marketing, Business, Economics, or a related field (Master or MBA is an advantage).
8. Strong people and stakeholder management skills, with experience leading cross-functional and remote teams.
9. Strong analytical, organizational, and creative thinking skills.
10. Excellent interpersonal, written, and presentation skills.

Our Commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!