DICE Innovation Lead: Digital Customer Experience

DICE Innovation Lead: Digital Customer Experience

• Full-time

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience.

Avery Dennison has created a Digital Center of Excellence (DICE) to achieve the digital ambitions for the company. As the Digital Innovation Lead for Customer Experience, you will be at the forefront of our digital transformation. You will be responsible and have the freedom to lead the identification, exploration, and development of new business and technology opportunities that add measurable value within the Customer Experience domain.

ESSENTIAL DUTIES and RESPONSIBILITIES

1. Lead exploration and development. Identify and explore new business and technology opportunities. Collaborate with cross-functional teams to develop and execute innovative solutions that deliver business value.
2. Facilitate workshops. Run exploration and big ideas sessions with designers, architects, or other stakeholders to brainstorm new ideas or develop existing ones.
3. Drive strategic impact and value creation. Analyze market trends, conduct business analysis, and facilitate workshops to understand Avery Dennison key challenges/problems and prioritize ideas for digital innovation that drive tangible business results.
4. Lead the execution of proof of concepts utilizing the DICE agile framework and Design Thinking in collaboration with the internal IT/business stakeholders and external partners.
5. Assist in the development of digital customer experience strategy for the enterprise.
6. Be a Visionary Leader. Collaborate with leadership teams to shape the digital customer experience strategy, ensuring alignment with overall business goals.

Minimum Qualifications:

1. Master's or Bachelor's degree in business, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience.
2. 5+ years of relevant experience working in a global and matrix environment in a technology role.
3. 3+ years of customer-facing technology solutions analysis and implementation experience (e.g. eCommerce, websites, CRM, etc.)
4. Prior programming and cloud development experience is a plus.
5. Proficiency in SQL, data analysis, and data visualization is a plus.
6. Excellent communication skills, both verbal and written.
7. Ability to thrive in cross-functional teams and build strong relationships.
8. Travel in excess of 25% may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.