Data Product Analyst

The position is predominantly remote, but the candidate needs to reside near São Paulo for occasional meetings at the office.

WHERE YOU’LL FIT WITHIN THE TEAM

In this role, you will work closely with Product Specialists and Product Managers to build and deliver a commercially successful product that spans core sectors across all regions.

The primary tasks of this role revolve around core product development, working as part of a cross-functional Agile team to design and develop NPS Prism’s interactive platform from end-to-end. This includes building and maintaining automated data pipelines, product databases, data analysis applications, survey programming, and data visualization dashboards.

Another part of the role will revolve around the continuous improvement of the NPS Prism data processes, partnering with NPS Prism’s Technical Product Managers and Tech Leads in the development of new functionalities and systems that make the product more robust and efficient.

WHAT YOU’LL DO

• Support customer success and adoption efforts for the region

• Support Product team in the development and delivery of new and existing NPS Prism instruments to subscription customers
  • Execute big data and create client-ready visualization dashboards with coaching from the NPS Prism Data Visualization and Data Engineering leads
  • Design and develop new data workflows and analytical queries to support the launch of new product instances and features
  • Perform a variety of advanced statistical and data mining techniques such as, but not limited to, fraud analysis, sentiment analysis, multivariate and logistic regressions, time series analysis, etc.
• Supports team leads in problem solving, hypothesis generation, research and insight generation, and quality control.
• Communicates data, knowledge, and clearly explains insights and implications for other team members and product leads.
• Ensures zero defects across own work streams as well as those being co-managed.
• Understands client needs/context and demonstrates ability to resolve complex issues on critical work streams, working closely with Product Specialists and Product Managers.
• Ensures timely, high-quality delivery of output to clients through effective execution, quality control, and work planning.
• Provides ongoing customer support for subscription customers, such as additional data cuts and responding to questions about the data/methodology.

ABOUT YOU

Required:

• Minimum of 1+ year of relevant work experience with big data, data visualization, data engineering, database management, or data science focus in a fast-paced, complex business setting.
• Fluency in English, both written and spoken, is required.
• Experience in building data visualization dashboards using Tableau or other data visualization engines, including the definition and implementation of calculation methodologies in attention to basic statistics and business concepts.
• Experience with ETL/visualization tools such as Alteryx, KNIME, SQL, Python, and Tableau/Power BI.
• Ability to troubleshoot queries, examining indexes, and running explain plans.
• Experience with end-to-end automated data pipelines using enterprise tooling, cloud-native services, or custom coding/development.
• Experience with traditional relational database management systems (e.g., PostgreSQL, AzureSQL, SQL Server, MySQL, Oracle) and SQL skills (DML & DDL).
• Strong communication and presentation skills, including the ability to synthesize complex data to generate simple & clear insights.

Preferred:

• Bachelor of Science degree in Computer Science, Applied Mathematics, Engineering, or any other technology-related field preferred, or strong relevant work experience.
• Strong experience in data analysis (Data Cleaning and Preparation, Exploration and Visualization).
• Strong experience with the development of data visualization on enterprise BI platforms (e.g., Tableau (preferred), Power BI, Qlik, Domo, Looker).
• Experience with enterprise cloud-based data ingestion and transformation technologies (e.g., Talend, SnapLogic, Informatica, Alteryx Server, Tableau Cloud).
• Experience with cloud-native data services.
• Experience with survey programming.

WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS, and on every step of the customer journey.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.