CX Social Media Assistant

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

THE OPPORTUNITY

We are hiring a CX Social Media Assistant to our Business Transformation team in São Paulo!

Our new team member will help us provide a best-in-class social media experience to all Wellhub users. The new agent will guarantee an extremely satisfying customer service on our different channels (such as Instagram, Twitter, LinkedIn, Youtube, etc) and support the Social Media CX team in initiatives to create customer-centric strategies.

YOUR IMPACT

• Manage and reply to all the incoming social media, review channels and community channels’ comments, identifying customers’ needs and brand opportunities.
• Be aware of what people are saying about our brand and proactively find mentions and conversations outside our channels (social listening).
• Detect and escalate brand opportunities and possible crisis on social media, reviews channels and communities.
• Collect and report users’ feedback on product and services to improve our company and product.
• Assist in building a cohesive social media strategy to ensure customer loyalty and growth.
• Stay up-to-date with social media trends to keep Wellhub ahead of its competitors.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

WHO YOU ARE

• Must reside in São Paulo.
• Availability to go to the office at least 1 time per month.
• Heavy user and knowledge of social media.
• Completed or ongoing degree in Marketing, Advertising, Journalism, or Public Relations.
• Passionate about new trends in social media and digital marketing.
• Amazing writing skills and perfect grammar.
• Clever, witty and well-informed of what's going on in the world.
• Great team worker and eager to learn.
• Dedicated and committed to deadlines.
• Positive attitude, proactive and dynamic.
• Previous experience in social media customer service is a plus.
• Familiarity with the English language is a plus.
• Knowledge in Zendesk is a plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that passion about social media is a mandatory requirement.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too.

PAID TIME OFF: Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth.

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.