CX Culture Manager - Learning and Development

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

We are a passionate, globally connected CX Culture team operating in a fast-paced and innovative environment. Our team is dedicated to reimagining employee experience and internal engagement, blending high expertise with a spirit of experimentation and fun. Working across diverse cultures and global teams, we embrace dynamic challenges and foster a collaborative atmosphere where creativity and strategic thinking drive impactful CX transformations.

Role Responsibilities

• Designing Employee Experience Initiatives: Create and optimize programs that align with our core CX values and enhance the overall employee journey.
• Managing CX Onboarding: Oversee a seamless onboarding process that ensures new hires are fully integrated into our customer-centric culture.
• Driving Learning & Development: Develop and implement tailored L&D programs to build skills, promote growth, and foster continuous improvement across the organization.
• Leading Internal Communications: Craft and execute internal communication strategies that engage, inform, and inspire our employees globally.
• Collaborating Across Cultures: Work closely with regional teams to adapt and refine initiatives, ensuring they resonate within diverse cultural contexts.

Role Qualifications

• Stakeholder Management: Build strong relationships and collaborate effectively with global teams, leadership, HR, and other key stakeholders.
• Strategic Thinking: Align employee experience, L&D, and internal communications with overall business goals.
• Exceptional Communication: Craft engaging internal messages and ensure clear, consistent communication across the organization.
• Employee Experience Design: Develop initiatives that enhance employee engagement and foster a positive organizational culture.
• Learning & Development Expertise: Create, implement, and measure impactful training programs that drive continuous improvement.
• Cross-Cultural Competency: Adapt strategies to resonate with diverse cultural backgrounds and global teams.
• Project Management: Organize and manage multiple initiatives simultaneously while meeting deadlines and quality standards.
• Change Management: Lead cultural and organizational change with resilience and a proactive approach.
• Innovation & Creativity: Embrace experimentation and creative problem-solving to continuously improve processes.
• Analytical Mindset: Leverage data and feedback to inform strategic decisions and measure the success of initiatives.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.