Customer Technical Support Analyst

You will need to login before you can apply for a job.

Do you have a technical mindset?

Would you like to provide an exceptional service to our customers?

About the Business

LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/

About the Role:

This entry-level position provides technical end-user desktop computer support as needed under supervision. This position provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.

Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.
  
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
  
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
  
• Applies knowledge of computer software and procedures to solve problems.
  
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  
• Collaborates with other staff to research and resolve problems.
  
• Collaborates with escalation teams to explain errors and/or recommend enhancements to products
  

• Have experience in Customer Support;
  
• Be fluent in English and Portuguese;
  
• Demonstrate strong problem-solving and organizational skills.
  
• Experience with Salesforce is considered a plus;
  
• Knowledge of #C and/or Python is considered a plus.
  

Create a job alert and receive personalised job recommendations straight to your inbox.